Hiring an Information Technology (IT) Support Specialist

Posted: November 11, 2025

We specialize in Managed IT Services and Cybersecurity, including ZeroTrust Security Protection. We are looking to add to our Team. Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT Services, Products, and Support Solutions since 1996. For over 29 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, and 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Our commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries. Role Description: This is a full-time IT Support Specialist service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with clients and collaborate with teammates to identify and resolve technical challenges effectively. Qualifications • Technical Support and Troubleshooting skills to identify and resolve hardware and software issues • Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing setups, repairs, and maintenance • Experienced in providing IT Solutions and Support in a timely fashion • Strong working knowledge of Microsoft 365 administration, including Entra, Exchange and Purview. • Strong communication and problem-solving skills with the ability to manage tasks independently • Familiarity with network configurations and data backups is a plus • Associate's Degree in Information Technology or a related field, or equivalent professional experience • Related Microsoft Certifications preferred

Posted by

Doyle Stutzman

3309630800